Customer Care Officer

Customer Care Officer – Job Description

Position Overview

A Customer Care Officer is responsible for providing excellent service to customers by handling inquiries, resolving complaints, and offering product or service information. The role ensures customer satisfaction and maintains strong relationships with clients.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints in a timely and professional manner.

• Record customer interactions and update customer accounts in the system.

• Escalate complex issues to the appropriate departments when needed.

• Follow up with customers to ensure issues are fully resolved.

• Maintain a positive and helpful attitude at all times.

• Assist in improving customer service processes and procedures.

• Meet performance targets related to response time, customer satisfaction, and quality.

Required Skills & Qualifications

• Strong communication skills (verbal and written).

• Good problem-solving and conflict-resolution skills.

• Ability to handle stressful situations with patience and professionalism.

• Computer proficiency (MS Office, CRM systems).

• Ability to multitask and manage time effectively.

• Customer-focused attitude and a friendly personality.

• High school diploma (minimum); college degree is an advantage.

• Previous customer service experience is preferred but not always required.

Personal Qualities

• Empathetic and patient

• Positive attitude

• Good listener

• Team player

• Detail-oriented

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Officer job

1. What is the eligibility criteria to apply for this Customer Care Officer job?
   Ans: The candidate should be 12th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Care Officer job?
   Ans: This Customer Care Officer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Officer job?
   Ans: No, there is no fee applicable for applying this Customer Care Officer job and during the employment with the company, i.e., Busy Bhai Financial Services Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Officer role?
   Ans: There is an immediate opening of 15 Customer Care Officer at Busy Bhai Financial Services Llp
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Officer job?
   Ans: This Customer Care Officer job has Day Shift.