Customer Care Officer

12,000 - 15,000 /month

Bhasin Ventures Private Limited

Labhandi, Raipur

6 - 24 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Automobile

Diploma and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

Key Responsibilities

Welcome customers and visitors in a professional and friendly manner.
Attend incoming phone calls and direct them to the appropriate department.
Register customer inquiries and maintain accurate records.
Schedule appointments for vehicle sales, service, and test drives.
Coordinate with the sales, service, and finance teams to ensure smooth customer handling.
Maintain the reception area and ensure a clean, organized, and professional environment.
Follow up with customers regarding appointments, feedback, and service reminders.
Handle customer complaints politely and escalate issues when necessary.
Maintain customer databases and update CRM software.
Assist with administrative tasks such as filing documents, preparing reports, and managing correspondence.
Support customer satisfaction initiatives and dealership events.

Required Skills

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Professional appearance and positive attitude.
Basic computer knowledge (MS Office, email, and CRM software).
Ability to work under pressure and handle customers courteously.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Officer job

What skills and experience do you need for this Customer Care Officer job?
Ans : To apply for this Customer Care Officer job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience.
What salary is offered for this Customer Care Officer job?
Ans : The salary for this Customer Care Officer job ranges between ₹12,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Labhandi, Raipur.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Diploma and above qualification with 1-2 years of experience can apply for this Customer Care Officer job. Only female candidates can apply.
What does the role of Customer Care Officer involve?
Ans : As a Customer Care Officer, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Officer job is located in Labhandi, Raipur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience is ideal for this Customer Care Officer job.
Why should you apply for this Customer Care Officer job?
Ans : This Customer Care Officer job offers a salary between ₹12,000-₹15,000 per month. This is a Full Time opportunity and has 5 openings available.