Customer Care Manager

Job Title: Service Manager

Location: Vashi

Department: Service / Operations

Reports To: General Manager / Director – Operations

Qualification: Postgraduate (MBA/M.Tech/M.Sc. preferred)

Job Summary

The Service Manager will be responsible for leading the technical service team to ensure high-quality after-sales service, client satisfaction, team efficiency, and adherence to SLAs. The candidate should have strong leadership, analytical, and communication skills with a good understanding of field service operations, preferably in the electronic security or automation domain.

Key Responsibilities

Lead, train, and supervise the service team to deliver timely and effective technical support.

Develop and monitor service processes to ensure customer satisfaction and contract compliance.

Handle escalations, complex issues, and ensure timely resolution.

Coordinate with project, sales, and support teams for seamless service operations.

Plan preventive maintenance schedules and monitor AMC/contract obligations.

Maintain documentation and reports related to service KPIs, equipment records, and team performance.

Monitor team performance metrics and conduct regular reviews.

Maintain inventory of spare parts and tools required for service operations.

Ensure safety and compliance standards are met during service activities.

Build strong relationships with clients to promote trust and long-term service engagement.

Requirements

• Postgraduate degree in Engineering, Business Administration, or a related technical field.

• Strong leadership and team management skills.

• Excellent problem-solving and communication abilities.

• Experience with CCTV, FAS, ACS, BMS, or similar systems is highly desirable.

• Proficiency in service management tools and documentation practices.

• Willingness to travel to sites as required.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Post Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., ZINQ ELECTRONICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at ZINQ ELECTRONICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.