Customer Care Manager

Job Title: Customer Support Manager
Location: HSR Layout, Sector 1, Bangalore
Experience: 1–3 Years
Gender Preference: Female Candidate

Language: English, Kannada, Hindi

Job Summary:
We are looking for a proactive and customer-oriented Customer Support Manager (Female) to lead and manage our support team. The ideal candidate will be responsible for ensuring high levels of customer satisfaction through effective team management and prompt resolution of queries. This role requires a strong communicator with a passion for service and team leadership.

Key Responsibilities:

• Supervise and guide a team of customer support executives to ensure timely and accurate responses to customer queries.

• Monitor daily operations of the support team, ensuring adherence to service standards.

• Handle escalated issues and ensure satisfactory resolution in a professional manner.

• Maintain high levels of customer satisfaction through quality service delivery.

• Prepare reports on support metrics and provide regular feedback to management.

• Train, mentor, and support new team members for continuous improvement.

• Coordinate with internal departments (sales, operations, technical) for issue resolution.

• Implement best practices to improve customer support processes and team productivity.

Requirements:

• 1–3 years of experience in customer support, with at least some exposure to team coordination or leadership.

• Excellent communication skills – both verbal and written.

• Strong interpersonal and problem-solving skills.

• Ability to manage multiple tasks in a fast-paced environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., URBAN STANDZ PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at URBAN STANDZ PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.