Customer Care Manager

18,000 - 22,000 /month

Touchtek India

Karol Bagh, Delhi

1 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: B2B Sales

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Responsibilities:

Handle complete CRM operations related to clients and orders.
Maintain and updated data in GOOGLE Sheet accurately.
Coordinate dispatch activities and order status.
Follow up for pending payments and maintain records.
Manage order processing and replacement request smoothly.
Handle client queries and provide timely resolution.
Coordinate with internal department for issue resolution
Maintain proper communication with regarding orders, dispatch and replacements.
Ensure customer satisfaction through professional client handling.
Prepare daily and weekly reports related to CRM activities.

Required Skills

Good knowledge of Google Sheets and basic computer operation.
strong communication and client handle skills.
Knowledge of dispatch, payment follow up , order management and replacement.
Good coordination and multitasking abilities.
Experience in manufacturing industry will be preferred.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Manager job

What are the eligibility criteria for this Customer Care Manager job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like Computer Knowledge for this Customer Care Manager job offered by Touchtek India in Karol Bagh, Delhi.
What salary is offered for this Customer Care Manager job?
Ans : The salary for this Customer Care Manager job ranges between ₹18,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Karol Bagh, Delhi.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
What does the role of Customer Care Manager involve?
Ans : As a Customer Care Manager, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Manager job is located in Karol Bagh, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-2 years of experience is ideal for this Customer Care Manager job.
Why should you apply for this Customer Care Manager job?
Ans : This Customer Care Manager job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 50 openings available.