Customer Care Manager

We are looking for a Customer Support Manager to join our team Tech Mahindra BPS. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers 13,000 to 18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Minimum Qualification is 12th pass and must not be a pursuing student in any field and Experience Range (0 to 2 years). You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6-Working Days in a week during the rotational shift. (including night shift)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.