Customer Care Manager

13,400 - 18,000 /month

Tech Mahindra Business Services

Maitri Vihar, Bhubaneswar

0 - 2 years Experience in Customer Support / TeleCaller

88 Openings

Full Time

Contract

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Manager to join our team Tech Mahindra BPS. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers 13,000 to 18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Minimum Qualification is 12th pass and must not be a pursuing student in any field and Experience Range (0 to 2 years). You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6-Working Days in a week during the rotational shift. (including night shift)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Manager job

Can freshers or experienced candidates apply for this Customer Care Manager role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Care Manager role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Manager job ranges between ₹13,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Maitri Vihar, Bhubaneswar.
How many openings are available for this position?
Ans : There are 88 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Manager job?
Ans : As a Customer Care Manager, key responsibilities include skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Manager job is located in Maitri Vihar, Bhubaneswar.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Care Manager job.
Why should you apply for this Customer Care Manager job?
Ans : This Customer Care Manager job offers a salary between ₹13,000-₹18,000 per month. This is a Full Time opportunity and has 88 openings available.