Customer Care Manager

25,000 - 30,000 /month

Solitaire International Llp

Shivarampally, Hyderabad

2 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: Education

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Customer Care Manager to join our team at Solitaire International Llp. The role offers ₹25,000 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Care Manager job

What are the eligibility criteria for this Customer Care Manager job?
Ans : Candidates should have a Graduate and above qualification with 2-5 years of experience for this Customer Care Manager job offered by Solitaire International Llp in Shivarampally, Hyderabad.
What salary is offered for this Customer Care Manager job?
Ans : The salary for this Customer Care Manager job ranges between ₹25,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shivarampally, Hyderabad.
How many vacancies are there for this Customer Care Manager job?
Ans : There is 1 vacancy for this Customer Care Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Manager position is Shivarampally, Hyderabad.
What makes this Customer Care Manager job a good opportunity?
Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 1 openings.