Customer Care Manager

salary 10,000 - 15,000 /month*
company-logo
job companySmall Industries Development Council
job location Tilak Nagar, Bawadiya Kalan, Bhopal
incentive₹3,000 incentives included
job experience6 - 12 months Experience in Customer Support / TeleCaller
New
10 Openings
* Incentives included
full_time Full Time

Job Highlights

sales
Industry Type: B2B Sales
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

We are looking for a Project Manager to join our team at Small Industries Development Council. The role offers ₹10000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Manager job

  1. What is the eligibility criteria to apply for this Customer Care Manager job?
    Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹10000 - ₹15000 per month + Incentives that depends on your interview. It's a Full Time job in Bhopal.
  3. How many working days are there for this Customer Care Manager job?
    Ans: This Customer Care Manager job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Care Manager job?
    Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., SMALL INDUSTRIES DEVELOPMENT COUNCIL.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Care Manager role?
    Ans: There is an immediate opening of 10 Customer Care Manager at SMALL INDUSTRIES DEVELOPMENT COUNCIL
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Care Manager job?
    Ans: This Customer Care Manager job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Shift

Day

Contract Job

No

Salary

₹ 10000 - ₹ 15000

English Proficiency

No

Contact Person

Hrishika Pandey

Interview Address

B-3/12, Vinay Khand, Near Husaria Chauraha, Lucknow
Posted 21 hours ago
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