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Customer Care Manager

salary 15,000 - 27,000 /month
company-logo
job companyResources Valley
job location Viman Nagar, Pune
job experience1 - 6+ years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Banking
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF
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Job Description

We are looking for a Customer Care Manager to join our team at Resources Valley. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹15,000 - ₹27,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Manager job

  1. What skills and experience do you need for this Customer Care Manager job?
    Ans : To apply for this Customer Care Manager job, candidates should have skills like International Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹27,000 per month in this Customer Care Manager position.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Manager job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Viman Nagar, Pune.
  5. How many vacancies are there for this Customer Care Manager job?
    Ans : There are 5 vacancies for this Customer Care Manager role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Care Manager, you will work on skills like International Calling, Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Manager position is Viman Nagar, Pune.
  9. Who is the right fit for this Customer Care Manager job?
    Ans : A candidate having skills like International Calling, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Care Manager job.
  10. What makes this Customer Care Manager job a good opportunity?
    Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹15,000-₹27,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF

Skills Required

International Calling, Query Resolution, Non-voice/Chat Process, customer support

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 27000

English Proficiency

Yes

Contact Person

Manind Varshney

Interview Address

33 rmall, Viman Nagar, Pune
Posted 6 hours ago

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