A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Ready2help
Huda Complex, Rohtak
1 - 4 years Experience in Customer Support / TeleCaller
Full Time
A Customer Care Manager is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. Key responsibilities include:
Managing Customer Service Teams: Oversee and train customer service representatives to improve service quality.
Implementing Customer Service Strategies: Develop and implement strategies to enhance customer experience and retention.
Problem-Solving: Address customer inquiries and resolve issues effectively to build lasting relationships.
Monitoring Performance: Measure service metrics and provide feedback to improve service quality and customer satisfaction.
Building Relationships: Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
This role typically requires a bachelor's degree in a relevant field, strong communication skills, and experience in customer service or management
