Customer Care Manager

30,000 - 40,000 /month

Prm Roadways Private Limited

Koyambedu, Chennai

5 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Tamil, Telugu

All Education levels

Males Only

6 days working | Flexible Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Manager to join our team at Prm Roadways Private Limited. The role offers ₹30,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Care Manager job

What are the eligibility criteria for this Customer Care Manager job?
Ans : Candidates should have All Education levels with 5-7 years of experience and skills like Computer Knowledge, Domestic Calling for this Customer Care Manager job offered by Prm Roadways Private Limited in Koyambedu, Chennai.
What salary is offered for this Customer Care Manager job?
Ans : The salary for this Customer Care Manager job ranges between ₹30,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Koyambedu, Chennai.
How many vacancies are there for this Customer Care Manager job?
Ans : There are 2 vacancies for this Customer Care Manager role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 5-7 years of experience are eligible to apply for this Customer Care Manager role. Only male candidates are eligible.
What does the role of Customer Care Manager involve?
Ans : As a Customer Care Manager, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Manager position is Koyambedu, Chennai.
Who is the right fit for this Customer Care Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 5-7 years of experience is the right fit for this Customer Care Manager job.
What makes this Customer Care Manager job a good opportunity?
Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹30,000-₹40,000 per month. This is a Full Time job and has 2 openings.