Customer Care Manager

Job Title: Customer Relationship Manager

Company: Kirti Creations

Industry: Computer Embroidery Work for Ladies Ethnic Garments

Key Responsibilities:

Customer service manage karna: WhatsApp aur phone calls ke through customer ke queries handle karna, unko product/service ki sahi information dena aur unke concerns professional tareeke se resolve karna.

Payment follow-up: Tally software ka use karke har month customers ko payment reminder dena aur timely payment ensure karna.

Lead filtration: Internet se milne wale leads ko verify karna, genuine interested customers ko select karna aur sales team ko pass karna.

Invoicing: Agar candidate ko experience hai, toh customer ka invoicing manage karna; warna payment follow-up pe focus karna.

Record keeping: Customer interactions, payment status aur lead engagement ka proper record maintain karna.

Team development: Yeh role company mein pehla hoga, toh aapko team build karne aur future mein lead karne ka mauka milega.

Job Requirements:

Customer relationship management ya similar role mein pehle kaam kiya ho, toh achha hai.

Tally software ki working knowledge ho.

Communication skills strong ho, persuasive abilities ho aur customer-centric attitude ho.

Leads ko genuine interest ke basis pe filter aur qualify kar sakein.

WhatsApp aur phone calls par customer handling comfortable ho.

Organizational aur record-keeping skills achhi ho.

Working Details:

Timing: 10 AM se 6 PM

Days: Monday to Saturday

Location:

Kirti Creations

Plot no. F128-129 Laxminarayan Ind estate,

BRC compound,

Opp. Daksheshwar Mahadev Temple,

Udhna - Sachin Main Road,

Surat - 394210

Gujarat, India

https://shorturl.at/gBsAh

Growth Opportunity: Pehla CRM position hai, aapko team lead karne ka scope hai as company grows.

Additional Skills/Preferences:

Invoicing aur basic accounts ka experience ho toh plus point hai.

Positive aur proactive mindset ho, growth ke liye willingness ho.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., KIRTI CREATIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at KIRTI CREATIONS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.