Customer Care Manager

Job Description – Customer Experience Officer (On-roll)

Location: Thane
Budget: ₹3.5 – ₹4 LPA
Experience: Inbound Call Experience
Notice Period: Immediate joiners / within 30 days preferred
Language: Multi-lingual (Tamil preferred)

Key Responsibilities:

• Manage inbound customer calls related to general insurance queries, policies, claims, and service requests.

• Provide accurate information and resolve customer issues professionally.

• Assist customers with claim queries, policy details, renewals, endorsements, and related support.

• Maintain updated customer records and ensure correct documentation.

• Ensure service quality, customer satisfaction, and adherence to compliance guidelines.

• Coordinate with internal departments for quick resolution of customer concerns.

• Meet daily call handling productivity and quality KPIs.

Required Skills & Experience:

• Minimum experience in the General Insurance (GI) industry (mandatory).

• Good experience in handling inbound customer calls.

• Multilingual – Tamil preferred; Hindi/English/other Indian languages are a plus.

• Strong communication, problem-solving, and customer service skills.

• Basic computer proficiency and ability to work on CRM/insurance systems.

• Customer-centric approach and ability to multitask.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹32000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., Indics Solution.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 2 Customer Care Manager at Indics Solution
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Flexible Shift.