We are looking for a Customer Care Manager to join our team at Humpy. The role offers ₹35,000 - ₹45,000 and involves managing customer calls, delivering outstanding customer service related to fmcg. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.
More about this Customer Care Manager job
What skills and experience do you need for this Customer Care Manager job?
Ans : To apply for this Customer Care Manager job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 5-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Manager job ranges between ₹35,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Baner, Pune.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Manager job?
Ans : As a Customer Care Manager, key responsibilities include skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Manager job is located in Baner, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 5-7 years of experience is ideal for this Customer Care Manager job.
Why should you apply for this Customer Care Manager job?
Ans : This Customer Care Manager job offers a salary between ₹35,000-₹45,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details
Incentives
No
No. Of Working Days
6
Benefits
Insurance, PF, Medical Benefits
Skills Required
Domestic Calling, Query Resolution, Non-voice/Chat Process
A Naukri Group company
LoginHire Local Staff
35,000 - 45,000 /month
Humpy
Baner, Pune
5 - 6+ years Experience in Customer Support / TeleCaller
Full Time
