We are looking for a Customer Care Manager to join our Company M/s Delhi Infocom Services Pvt Ltd. The role offers in Hand Salary and involves managing customer calls, delivering, outstanding customer service related and every issue of company customer. Join us for a IT work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.