Customer Care Manager

Key Responsibilities:

• Handling Customer Inquiries and Complaints:

  CREs are the primary point of contact for customers and are responsible for addressing their questions, concerns, and complaints in a timely and professional manner. 

• Providing Customer Support:

  This includes assisting customers with placing orders, tracking shipments, and providing updates on order status. 

• Building and Maintaining Relationships:

  CREs focus on establishing and nurturing positive relationships with customers to foster loyalty and satisfaction. 

• Understanding Customer Needs:

  CREs are tasked with identifying and understanding customer needs and preferences to tailor services and products accordingly. 

• Contributing to Customer Retention:

  By providing excellent service and building strong relationships, CREs help retain customers and drive business growth. 

• Collecting Customer Feedback:

  CREs may collect customer feedback and share it with internal teams to improve the customer experience and identify areas for improvement. 

• Working with Other Teams:

  CREs may collaborate with sales, marketing, and product development teams to ensure a cohesive customer experience. 

Skills Required:

• Communication Skills:

  Excellent verbal and written communication skills are essential for interacting with customers and conveying information effectively. 

• Interpersonal Skills:

  CREs need to be able to build rapport and establish trust with customers. 

• Problem-Solving Skills:

  CREs must be able to identify and resolve customer issues in a timely and efficient manner. 

• Customer Service Skills:

  A strong understanding of customer service principles and practices is essential. 

• Sales Skills:

  In some roles, CREs may also be involved in generating leads or converting calls into new business. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., CUBETIQ CONSULTING SERVICES LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 10 Customer Care Manager at CUBETIQ CONSULTING SERVICES LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.