Customer Care Manager

15,000 - 20,000 /month

Concept Motors India Private Limited

Aslali, Ahmedabad

6 - 36 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Industry Type: Automobile

Languages: Hindi, Gujarati

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Bike, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

• Incharge of customer care back office.

• Accountable for CCCF management, MIS, concern age analysis and other reports.

• Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving corrective and preventive actions.

• Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.)

• Drive service marketing activities through tele-calling to improve vehicle retention.

• Planning customer events / clinics to build strong relationship with customers.

• Pareto analysis of customer concern by using 7 QC tools.

• Upkeep of process circular file and sharing with all concerned.

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

What is the eligibility criteria to apply for this Customer Care Manager job?
Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
How many working days are there for this Customer Care Manager job?
Ans: This Customer Care Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Manager job?
Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., CONCEPT MOTORS INDIA PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Manager role?
Ans: There is an immediate opening of 1 Customer Care Manager at CONCEPT MOTORS INDIA PRIVATE LIMITED
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Manager job?
Ans: This Customer Care Manager job has Day Shift.