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Customer Care Manager

salary 25,000 - 35,000 /month
company-logo
job companyAdhrit India Management Services
job location Field job
job location Gerugambakkam, Chennai
job experience3 - 5 years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution

Job Highlights

qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

We are looking for a Customer Care Manager to join our team at Adhrit India Management Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Pharma. The role offers ₹25,000 - ₹35,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 3 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Care Manager job

  1. What qualifications and experience are required for this Customer Care Manager position?
    Ans : Candidates should have a Graduate and above qualification with 3-5 years of experience and skills like Computer Knowledge, Query Resolution.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Manager job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Manager job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Gerugambakkam, Chennai.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Care Manager job?
    Ans : As a Customer Care Manager, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Care Manager job is located in Gerugambakkam, Chennai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 3-5 years of experience is ideal for this Customer Care Manager job.
  10. Why should you apply for this Customer Care Manager job?
    Ans : This Customer Care Manager job offers a salary between ₹25,000-₹35,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Query Resolution, Meeting Customers

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 35000

Contact Person

Shiv
Posted 2 days ago
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