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Customer Care Manager

salary 25,000 - 40,000 /month
company-logo
job company1pay Mobileware Private Limited
job location Janakpuri, Delhi
job experience1 - 6+ years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Logistics
qualification
Diploma and above
gender
Females Only
jobShift
09:00 AM - 06:00 PM | 6 days working | Day Shift
star
Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Care Manager to join our team.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Diploma and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Manager job

  1. What skills and experience do you need for this Customer Care Manager job?
    Ans : To apply for this Customer Care Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Manager job ranges between ₹25,000-₹40,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Janakpuri, Delhi.
  5. How many vacancies are there for this Customer Care Manager job?
    Ans : There is 1 vacancy for this Customer Care Manager role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Diploma and above qualification and 1-7 years of experience are eligible to apply for this Customer Care Manager role. Only female candidates are eligible.
  7. What are the key responsibilities of this Customer Care Manager job?
    Ans : As a Customer Care Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Manager position is Janakpuri, Delhi.
  9. Who is the right fit for this Customer Care Manager job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Care Manager job.
  10. What makes this Customer Care Manager job a good opportunity?
    Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹25,000-₹40,000 per month. This is a Full Time job and has 1 openings.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Query Resolution, Computer Knowledge, Domestic Calling, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 40000

Contact Person

Kumar
Posted 8 hours ago
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