Customer Care- Inbound Process

14,000 - 17,000 /month

Victa Earlyjobs Technologies Private Limited

Sector 6 Noida, Noida

0 - 5 years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Computer Knowledge

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Aadhar Card

Job Description

We are looking for a Customer Care- Inbound Process to join our team at Victa Earlyjobs Technologies Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹17,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care- Inbound Process job

What skills and experience do you need for this Customer Care- Inbound Process job?
Ans : To apply for this Customer Care- Inbound Process job, candidates should have skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge along with 0-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹14,000-₹17,000 per month in this Customer Care- Inbound Process position.
What shift and timings does this job follow?
Ans : This Customer Care- Inbound Process job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 6 Noida, Noida.
How many openings are available for this position?
Ans : There are 30 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care- Inbound Process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care- Inbound Process, you will work on skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge.
Where is this job located?
Ans : This Customer Care- Inbound Process job is located in Sector 6 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Computer Knowledge along with 0-5 years of experience is ideal for this Customer Care- Inbound Process job.
Why should you apply for this Customer Care- Inbound Process job?
Ans : This Customer Care- Inbound Process job offers a salary between ₹14,000-₹17,000 per month. This is a Full Time opportunity and has 30 openings available.