Customer Care- Inbound Process

Job Description

We are hiring a customer service representative to manage customer queries and complaints.

Responsibilities

• Require one year relevant experience in inbound process

• Excellent communication in English and Hindi

• A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue

• Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;

• Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed

• To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.

• It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.

• Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

Qualifications-

• 12th or Graduate

• Language- Hindi & English

• Age 18-30

For Inbound-

• Good communication skills

• Rotational shift and week off

• Salary - for fresher - 15k In hand

• Experience - 16.5k in hand

Shift window-

• For Girls - 6AM - 6PM ( any 9 hrs. shifts )

• For Boys - 6AM - 12AM ( any 9 hrs. shift)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.