A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 15,000 /month
Luxara Private Limited
Baner, Pune
0 - 6 months Experience in Customer Support / TeleCaller
Full Time
Job Summary
Inbound Call Centre Executive to handle incoming calls from customers, resolve their queries,
provide accurate information, and ensure a high level of customer satisfaction. The role involves
understanding customer needs, offering solutions, and maintaining quality standards.
Key Responsibilities
• Handle inbound customer calls professionally and efficiently
• Understand customer issues and provide appropriate solutions
• Respond to inquiries related to products, services, billing, or support
• Resolve complaints and escalate complex issues when required
• Maintain accurate records of customer interactions in CRM
• Follow call centre scripts, processes, and quality standards
• Meet daily, weekly, and monthly performance targets (AHT, FCR, CSAT, etc.)
• Ensure data security and compliance while handling customer information
Required Skills & Qualifications
• Excellent verbal communication skills
• Good listening and problem-solving ability
• Basic computer knowledge and typing skills
• Customer-oriented mindset
• Ability to work in shifts
Omni channel support
• Inbound calls – Complaint handling
• Outbound calls – CSAT, E warranty
• WhatsApp – Complaint handling
• Email – Complaint handling
Key Performance Indicators (KPIs)
• Average Handling Time (AHT)
• First Call Resolution (FCR)
• Customer Satisfaction Score (CSAT)
• Quality Score
• Attendance & Adherence
High Demand
