Customer Care Executive

We are looking for a dedicated and customer-focused Customer Service Representative to manage customer communication throughout the elevator lifecycle. The ideal candidate will ensure customers receive timely updates, coordinate service requests, handle inquiries professionally, and provide excellent after-sales support.

Experience in the elevator industry is preferred but not mandatory. Candidates with strong communication and coordination skills will be trained.

Key Responsibilities

• Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.

• Coordinate with the installation, service, engineering, and sales teams to ensure timely project updates.

• Schedule maintenance visits, breakdown calls, and service appointments.

• Register and track customer complaints until resolution.

• Provide customers with regular updates regarding installation progress and service requests.

• Maintain accurate customer records and service history.

• Follow up with customers after installation and service visits to ensure satisfaction.

• Coordinate Annual Maintenance Contract (AMC) renewals and preventive maintenance schedules.

• Escalate critical customer issues to the appropriate departments.

• Collect customer feedback and support Google review requests after successful project completion.

• Maintain professionalism and deliver an excellent customer experience at every stage.

Requirements

• Bachelor’s degree or Diploma in any discipline.

• Excellent communication skills in English, Telugu, and Hindi.

• Strong customer handling and problem-solving abilities.

• Good organizational and multitasking skills.

• Basic computer knowledge (MS Office, Excel, WhatsApp Business, CRM software is a plus).

• Ability to work in a fast-paced environment.

• Prior customer service experience is preferred but not mandatory.

Preferred Skills

• Experience in elevators, construction, real estate, or engineering industries.

• Ability to handle multiple customers simultaneously.

• Positive attitude and patience while dealing with customers.

• Strong follow-up and coordination skills.

What We Offer

• Comprehensive training on elevator products and customer support processes.

• Opportunity to grow within a rapidly expanding company.

• Friendly and supportive work environment.

• Career development opportunities.

Salary

Salary is negotiable and will depend on the candidate’s experience, communication skills, and overall suitability for the role.

Interested candidates can send their resume to:

hr@zionlifts.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.