Customer Care Executive

15,000 - 17,000 /month

Wsb Styles Private Limited

Sector 6 Noida, Noida

1 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi

Diploma and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Customer Support Executive (Voice & Non-Voice)

Location: Noida

Roles & Responsibilities

Handle customer queries through calls, WhatsApp, emails, and other support channels.
Manage RTO (Return to Origin) cases and coordinate with courier partners for re-dispatch.
Track deliveries and resolve shipment-related concerns.
Process return, exchange, and store credit requests as per company policy.
Coordinate with internal teams to ensure timely resolution of customer issues.
Identify and report fraudulent orders or suspicious activities.
Maintain accurate records of customer interactions and case updates.
Provide prompt, professional, and empathetic support while maintaining high customer satisfaction.
Follow company SOPs and ensure all customer concerns are resolved within the defined timelines.

Requirements

1–2 years of experience in customer support (preferably in an e-commerce or D2C brand).
Excellent communication skills in Hindi and English.
Comfortable handling both voice and non-voice support.
Good knowledge of order management, courier coordination, and customer handling.
Basic proficiency in Excel/Google Sheets and CRM tools is preferred.
Strong problem-solving skills with attention to detail.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹17,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 6 Noida, Noida.
How many vacancies are there for this Customer Care Executive job?
Ans : There is 1 vacancy for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector 6 Noida, Noida.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-5 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹15,000-₹17,000 per month. This is a Full Time job and has 1 openings.