Customer Care Executive

We are looking for a detail-oriented and proactive Customer Service Executive for our Non-Voice Process team. The ideal candidate will be responsible for handling customer queries through email, chat, or ticketing systems, ensuring high customer satisfaction and prompt resolution.

Key Responsibilities:
1-Handle customer inquiries via chat, email, or internal CRM systems.
2-Provide accurate, valid, and complete information by using the right tools and resources.
3-Resolve customer complaints and issues in a timely and professional manner.
4-Maintain records of customer interactions and update the database accordingly.
5-Collaborate with internal teams to ensure efficient resolution of queries.
6-Follow communication procedures, guidelines, and policies.
7-Meet or exceed daily productivity and quality targets.

Skills & Qualifications:
1-Excellent written communication skills in English.
2-Basic computer knowledge and familiarity with MS Office and typing speed of at least 30 WPM.
3-Ability to multitask and manage time effectively.
4-Problem-solving attitude and a customer-focused approach.
5-Prior experience in a BPO/non-voice support role is an added advantage.
6-Flexible to work in rotational shifts, including weekends and holidays (if required).

Educational Qualification:
Minimum: 10+2 / Diploma
Preferred: Graduate in any discipline.

Benefits:
1-Competitive salary.
2-Performance-based incentives.
3-Paid training.
4-Health insurance .
5-Career growth opportunities.

Interested candidates can share thier resume or contact on this number 8355040074

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹15000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., WOODROCK GROUP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 25 Customer Care Executive at WOODROCK GROUP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Flexible Shift.