Customer Care Executive

About the job

As a Customer Support Executive, you will be responsible for providing professional, accurate, and timely support to our customers via Live Chat and Email channels. Your primary goal is to ensure customer satisfaction, resolve issues efficiently, and uphold the company's brand voice and tone.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat and email.
- Troubleshoot product or service issues and guide customers to resolution.
- Maintain detailed and accurate records of customer interactions using internal tools.
- Collaborate with internal teams (Tech, Sales, Logistics, etc.) to resolve escalated issues.
- Ensure all customer queries are resolved within SLA timelines.
- Identify trends in customer feedback and communicate insights to the relevant departments.
- Stay up-to-date with product knowledge, policy changes, and system updates.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹35000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Webmark.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at Webmark
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.