Customer Care Executive

We are looking for a motivated Customer Support Executive with strong communication skills to handle customer interactions via voice and chat processes. The ideal candidate will be responsible for providing excellent support, resolving customer queries, and encouraging customers to share reviews about our products.

Key Responsibilities

Handle incoming and outgoing customer calls in a professional manner.

Respond to customer queries and issues via chat support promptly and effectively.

Provide accurate product information and solutions to ensure customer satisfaction.

Guide and assist customers in troubleshooting product-related issues.

Build rapport with customers and ensure a positive customer experience.

Politely encourage and convince satisfied customers to share their feedback and product reviews.

Document all interactions and maintain records of customer communication.

Collaborate with internal teams to resolve escalated issues.

Requirements

Proven experience in customer support (voice and chat process).
Excellent verbal and written communication skills in English / Hindi (additional languages are a plus).
Strong listening and problem-solving skills.
Ability to handle difficult conversations with patience and empathy.
Basic knowledge of CRM tools or ticketing systems is preferred.
Willingness to work in rotational shifts if required.
Positive attitude and customer-first mindset.
Preferred Qualifications
Ability to multitask and work in a fast-paced environment.
Strong persuasion skills to encourage customers to leave genuine reviews.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Vm Enterprises.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Vm Enterprises
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.