Customer Care Executive

About the Role: We're seeking an empathetic and solution-oriented Customer Support Executive to be the voice of our brand. In this role, you’ll handle customer inquiries, resolve issues promptly, and ensure an outstanding service experience across all touchpoints.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or social platforms.

• Resolve product or service problems by clarifying issues and escalating when necessary.

• Maintain accurate records of customer interactions and feedback.

• Collaborate with internal teams to improve processes and customer satisfaction.

• Follow up to ensure resolution and customer satisfaction.

• Share customer insights to help shape product and service improvements.

Requirements:

• Normal verbal and written communication skills.

• Strong listening skills and ability to remain calm under pressure.

• Proficiency with CRM software and support tools (e.g., Zendesk, Freshdesk).

• A customer-first mindset with a passion for problem-solving.

• Prior experience in a customer-facing role is a plus.

• Ability to work in shifts or flexible hours if required.

Perks & Benefits:

• Comprehensive training and onboarding.

• Flexible work environment and supportive team culture.

• Performance-based bonuses and incentives.

• Health benefits and career development opportunities.

  Punjabi Language Need

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., VISVIK BUSINESS SOLUTION LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at VISVIK BUSINESS SOLUTION LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.