Customer Care Executive

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients

• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough

• Meet call handling quotas and individual and team sales targets

• Gather and analyse client data to identify possible products or services to recommend to management

• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary

• Follow communication protocols, rules, and policies.

• Respond promptly to customer inquiries via email, chat, and/or phone (specify channels).

• Clearly and accurately communicate solutions to technical and non-technical issues.

• Troubleshoot and resolve product issues by replicating customer scenarios and using internal tools.

• Escalate complex problems to the appropriate internal teams following established procedures.

• Maintain a high level of professionalism, empathy, and patience.

• Follow up with customers to ensure their issue is fully resolved and they are satisfied.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹13000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Virata Sitara Foods Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Virata Sitara Foods Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.