Customer Care Executive

Role Overview

Will be responsible for building and maintaining strong relationships with customers, delivering a superior digital banking experience, and driving sales across multiple banking products and services. This position is ideal for candidates who are enthusiastic about customer engagement and financial relationship management.

Key Responsibilities

Engage regularly with Imperial customers as per the contact policy and deliver a consistent, superior digital experience.

Understand customer needs and provide suitable financial solutions.

Meet defined scorecard targets and portfolio performance benchmarks.

Handle inbound and outbound calls with professionalism and accuracy.

Promote Digital Banking services for enhanced customer convenience.

Profile customers effectively to enable cross-selling of relevant bank products.

Ensure accurate logging and resolution of all customer complaints.

Retain customers and minimize attrition through proactive communication.

Monitor large transactions and account closures and take necessary actions.

Achieve sales targets across TPP, Assets, Cards, and other financial products.

Record customer interactions and transactions accurately in the CRM system.

Adhere to all internal guidelines and regulatory requirements.

Skills & Requirements

Essential Skills:

Excellent communication and interpersonal skills

Proficiency in MS Excel and CRM tools

Strong sales orientation and customer service mindset

Knowledge of basic banking and financial products

Ability to manage outbound calls and maintain customer engagement

Experience: 0 – 3 years (experience in banking, financial services, or sales preferred)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Victa Earlyjobs Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Victa Earlyjobs Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.