Customer Care Executive

16,000 - 25,000 /month

Victa Earlyjobs Technologies Private Limited

Sector 18 Gurgaon, Gurgaon

6+ months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Description – Academic Counsellor / Telecalling Executive

Job Summary

We are looking for enthusiastic, confident, and result-oriented individuals to join our team as Academic Counsellors / Telecalling Executives. In this role, you will connect with prospective students, provide career guidance, assist them in choosing the right training program, and support them throughout the admission process for industry-leading courses.

Key Responsibilities

Make outbound calls to prospective students and provide detailed information about courses and programs.

Guide students and parents on career opportunities in the Aviation, Hospitality, Travel, and Customer Service industries.

Connect with prospective candidates, understand their educational goals, and maintain regular follow-ups.

Maintain accurate call records and update lead information in the CRM/system.

Encourage prospective students to visit the institute for counselling sessions and complete the admission process.

Meet daily, weekly, and monthly calling and admission objectives.

Deliver a positive and professional experience through effective communication and personalized counselling.

Eligibility Criteria

Education

Graduate (Preferred)

Undergraduates may also apply (Minimum 12th Pass with result in hand)

Experience

6 months to 8 years of experience in Telecalling, Academic Counselling, Lead Management, Customer Support, Telecommunication, or related roles.

Required Skills

Excellent communication skills in Hindi and English.

Experience in outbound calling and interacting with prospective customers or students.

Strong counselling, convincing, and interpersonal communication skills.

Ability to understand candidate requirements and address queries effectively.

Target-oriented mindset with a passion for helping students make informed career decisions.

Good organizational skills and the ability to maintain accurate records.

Travel Requirement

No travel required.

Skills & Requirements

Required Skill

Communication & Relationship Management

Preferred Skill

Academic Counselling / EdTech Industry Experience

Education

Minimum 12th Pass

Age Range

18–32 Years

Languages Required

English

Hindi

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹16,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Sector 18 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-7 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹16,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.