Customer Care Executive

About the Role

We’re looking for passionate and articulate Customer Support Executives to join our International Chat and Voice Support Team. In this role, you’ll be the first point of contact for our global customers—resolving queries, providing product information, and ensuring every interaction leaves a positive impact.

Key Responsibilities

• Handle customer inquiries via chat and voice with professionalism and empathy.

• Provide accurate, timely, and effective solutions to customer issues.

• Maintain a high level of product knowledge to assist customers efficiently.

• Record and document customer interactions in CRM systems.

• Collaborate with internal teams to ensure smooth issue resolution.

• Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.

• Work in rotational shifts, including night shifts as per business requirements.

Requirements

• Excellent verbal and written English communication skills – clear, fluent, and confident.

• Basic technical proficiency and comfort with digital tools, chat systems, and CRM software.

• Strong problem-solving skills and a proactive, customer-first attitude.

• Willingness to relocate to Mohali (for non-local candidates).

• Flexible to work in rotational shifts (24/7 environment).

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹26000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Victa Earlyjobs Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Victa Earlyjobs Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.