Customer Care Executive

Job Opportunity: Customer Support Executive – Design Cafe (Homelane Process)

Job Category: Customer Support / Voice Process / Interior Solutions Support
Employment Type: Full-Time
Work Mode: Work from Office
Shift: General Shift (No Night Shifts)

Role Overview

We are hiring Customer Support Executives for the Design Cafe Process (Homelane). This role involves voice-based customer interaction and coordination within the home interior solutions segment. It is an excellent opportunity for candidates looking to build a career in customer service while working with one of the leading brands in the home interiors industry.

The ideal candidate should possess strong communication skills, a customer-centric approach, and the ability to coordinate effectively with customers and internal teams to ensure a seamless customer experience.

Salary & Benefits

Experienced Candidates

CTC: ₹25,000 per month

Take-Home Salary: ₹21,000 per month

Additional Performance Incentives upto 50,000 INR

Freshers

CTC: ₹22,000 per month

Take-Home Salary: ₹18,000 per month

Additional Performance Incentives upto 50,000 INR

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Assist customers with queries and provide appropriate resolutions.

Coordinate with design teams and customers regarding project updates and requirements.

Manage follow-ups and ensure timely issue resolution.

Maintain CRM records and update customer information accurately.

Deliver excellent customer service and maintain high satisfaction levels.

Ensure professional communication throughout the customer journey.

Eligibility Criteria

Minimum Qualification: 12th Pass

Graduates preferred

Experience: 0–2 Years

Candidates with 6+ months of experience and relieving documents preferred

Freshers with strong communication skills may also apply

Age: 18–25 Years

Skills Required

Excellent verbal communication skills in English

Fluency in Hindi and one regional language

Customer support and customer handling skills

Problem-solving and interpersonal skills

Basic computer knowledge (MS Excel, CRM systems)

Ability to handle customer queries professionally and patiently

Work Schedule

6 Days Working

General Shift (No Night Shifts)

Work Location

Bangalore (Work from Office)

Languages Required

English

Hindi

If you have strong communication skills and a passion for customer service, this is a great opportunity to grow your career with a leading home interiors brand.

Kindly contact and share your resume/CV

Dakshita Jhawar

9552519122

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.