Customer Care Executive

Language: Fluent English (Written & Comprehension Mandatory)

Typing: Good typing speed and accuracy

Tech Skills: Basic MS Office, email writing, and internet browsing

Skills Required:

Excellent written English (grammar, punctuation, clarity)

Strong communication and customer engagement skills

Ability to resolve issues quickly and efficiently

Fast learner with multitasking capability

Customer-first mindset and empathetic approach

Prior customer service experience preferred

Roles & Responsibilities:

Handle customer interactions via live chat or email in an international, simulated support environment

Understand customer queries and provide accurate, timely solutions

Maintain professionalism and friendly tone while adhering to response protocols

Log all customer interactions and resolutions in internal systems

Escalate complex issues to senior teams if needed

Stay updated with product, process, and policy changes

Meet key performance metrics: response time, resolution accuracy, and customer satisfaction

Work in rotational shifts, if required

Work Environment:

Mode: Office-based (No remote option)

Shifts: Rotational (including night shifts if applicable)

Week Off: Rotational

Selection Process:

Round 1: Online Essay Writing Test

Round 2: In-office Assessment for shortlisted candidates

Round 3: Walk-in Interview with HR/Operations

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Night Shift.