Handle outbound calls professionally and provide information about products/services.
- Identify customer needs, clarify information.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Achieve goals as set by the company.Handle customer queries efficiently
Provide accurate banking information and resolve customer issues
Ensure high standards of service quality and customer satisfaction
Email Process:
Manage customer interactions through professionally and promptly
Respond to queries, requests, and complaints in a clear and concise manner
Maintain proper documentation and follow escalation protocols when required