A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 25,000 /month
Victa Earlyjobs Technologies Private Limited
Bommanahalli, Bangalore
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Handle inbound customer queries and provide accurate and timely resolutions.
Assist customers with troubleshooting and service-related issues.
Handle queries related to prepaid and postpaid services.
Understand customer concerns and provide appropriate information, guidance, and solutions.
Maintain professional, polite, and customer-focused communication during every interaction.
Communicate effectively in English while handling customer interactions.
Identify customer issues and take appropriate steps to resolve them within the defined process.
Follow process guidelines, company policies, and customer service quality standards.
Maintain accurate customer interaction details and update information as required.
Escalate complex or unresolved issues to the appropriate department.
Maintain a high level of customer satisfaction and service quality.
Ensure professional handling of customers while meeting process and business requirements.
