Customer Care Executive

Job Title: Customer Care Executive

Location: Bangalore / Pune / Delhi

Work Mode: On-site / Hybrid / Work from Office (as per company policy)

Job Summary:

We are seeking enthusiastic and customer-focused individuals for the role of Customer Care Executive. The position involves handling customer queries, providing product/service information, and ensuring customer satisfaction through effective communication and problem resolution.

Key Responsibilities:

Handle inbound and outbound calls, chats, and emails from customers.

Resolve customer queries, complaints, and requests in a timely and professional manner.

Provide accurate information about products, services, and company policies.

Maintain records of customer interactions and transactions.

Escalate unresolved issues to the appropriate department.

Achieve daily/weekly/monthly performance targets (calls handled, resolution rate, CSAT, etc.).

Ensure high levels of customer satisfaction and build positive customer relationships.

Requirements:

Education: Minimum 12th pass / Graduate preferred.

Experience: Fresher or up to 2 years in customer service/BPO/KPO.

Good communication skills in English and Hindi (regional language knowledge is a plus).

Basic computer knowledge (MS Office, typing speed).

Ability to work in rotational shifts (Day/Night).

Positive attitude, patience, and problem-solving skills.

Salary & Benefits:

Salary range: ₹18,000 – ₹30,000 (depending on experience and location).

Incentives and performance bonuses.

5/6 days working (company dependent).

Growth opportunities within the organization.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Victa Earlyjobs Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 12 Customer Care Executive at Victa Earlyjobs Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.