A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 20,000 /month
Victa Early Jobs Technologies Private Limited
Balmatta, Mangalore
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities
Handle customer calls professionally and courteously.
Listen carefully to customers and understand their questions, requirements, and concerns.
Provide accurate information about the company's products and services.
Guide customers with suitable information and solutions based on their requirements.
Resolve customer queries effectively during the interaction whenever possible.
Explain processes, features, services, and relevant information in a simple and easy-to-understand manner.
Maintain a positive and professional tone throughout every customer interaction.
Build a good customer experience through active listening and clear communication.
Record and update customer information and interaction details accurately in the system.
Follow the company's standard procedures and communication guidelines.
Coordinate with the concerned team whenever a customer issue requires further assistance.
Handle different types of customer queries patiently and professionally.
Maintain confidentiality and accuracy while handling customer information.
Be willing to learn new processes, products, and customer-handling procedures.
Maintain regular attendance and follow the assigned work schedule.
High Demand
