A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 25,000 /month
Victa Early Jobs Technologies Private Limited
1st Block Koramangala, Bangalore
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Handle inbound and outbound customer calls professionally.
Speak with customers in Kannada and English to understand their requirements.
Listen carefully to customer queries and understand their insurance-related needs.
Provide clear and simple information about available insurance products and plans.
Explain important features, coverage, benefits, eligibility requirements, policy terms, and related information.
Help customers understand the differences between available insurance options.
Answer customer questions accurately and professionally.
Assist customers with their initial insurance enquiries and provide appropriate guidance.
Follow up with customers regarding pending enquiries or information requests.
Maintain clear and accurate records of customer conversations and enquiries.
Update customer information in the designated system or CRM.
Coordinate with the relevant internal teams whenever additional assistance is required.
Escalate complex customer concerns to the appropriate department.
Ensure that customers receive accurate information without making misleading or unsupported commitments.
Maintain a polite, patient, and professional approach during every customer interaction.
Protect customer information and follow company policies regarding confidentiality and data handling.
Follow the organization's communication, quality, and process guidelines.
Stay updated about insurance products, policy features, processes, and customer-service procedures.
Build positive and professional relationships with customers through clear communication and timely assistance.
