Customer Care Executive

We are looking for a Customer Care Executive to join our team at Upskill Academy. The role offers ₹16,000 - ₹23,000 and involves managing customer calls and delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Good English communication is needed

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is a graduate degree and 6 months to 6+ years of experience. The role involves resolving customer complaints, providing right information, and escalating complex problems to the relevant department when needed. Candidates must be open to a 6-day workweek during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.