Customer Care Executive

International Voice Process – Customer Support
Roles & Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.

• Provide accurate information, resolve queries, and ensure customer satisfaction.

• Manage complaints, escalations, and delayed product/service issues with empathy and patience.

• Document customer interactions and update records in the system.

• Achieve performance targets such as CSAT (Customer Satisfaction Score), response rate, and quality standards.

• Demonstrate excellent communication, listening, and problem-solving skills.

• Work effectively in rotational shifts and collaborate with the team to meet process goals.

Eligibility:

• Graduate / Undergraduate

• Minimum 6 months of BPO experience (International Voice)

• Excellent/Good communication skills in English

Benefits:

• Cabs:

• Females – Company cabs (CAS: odd hours | Gartner: one-sided cab during odd hours)

• Males – Cab allowance ₹180 per day / per night shift

• Shifts & Offs: 5.5 days working, rotational shifts & rotational off

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., UPSKILL ACADEMY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 80 Customer Care Executive at UPSKILL ACADEMY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.