Customer Care Executive

KEY ACTIVITIES & RESPONSIBILITIES

• To be the first level - point of university contact for the student.

• To act as an interface between the Student and the University departments.

• To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.

• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat

• To facilitate in addressing students with their semester – subject related queries.

• To nurture students in completing their academic requirements in a timely manner.

• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students’ specific requirements/ queries and also receive inbound calls whenever required to address student’s queries and respond to their emails.

• To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries

• To create and follow processes and recommend process improvements

• To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.

• To achieve high re-registration of students to next semester and high program completion rate.

• To provide a precise and concise information through effective communication technique

• To adapt and handle changing situations and environments efficiently

• To use effective data points and interpersonal skills to resolve conflict situations

Refrain students from the last-minute submission of IAs, Project Synopsis and Project report

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., UNEXT LEARNING.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at UNEXT LEARNING
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.