Customer Care Executive

Work Location: Brigade Tech Garden, Brookfield, Bangalore
Employment Type: Full-time (Work from Office)

Job Overview:

We are hiring enthusiastic and customer-oriented individuals for the Customer Support – Chat Process. The role involves handling customer queries through chat, providing accurate information, and ensuring a seamless experience.

The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to deliver quick and effective resolutions to customer concerns.

Key Responsibilities:

• Respond promptly to customer chats and resolve queries efficiently.

• Provide accurate information and ensure a high level of customer satisfaction.

• Assist customers with inquiries related to products, services, or transactions.

• Escalate complex issues to higher teams when necessary.

• Maintain professionalism and empathy throughout all interactions.

• Record and update customer interactions accurately in the system.

Eligibility Criteria:

• Education: Minimum 12th Pass and above
  (Note: BE/B.Tech/Post Graduate candidates are not eligible)

• Experience:

  • Freshers can apply

  • Candidates with 1+ year experience in Customer Service or Chat Process preferred

• Age Limit: Up to 40 years

• Skills Required:

  • Excellent written and verbal communication skills

  • Good typing speed – 20 WPM with 80% accuracy

  • Strong interpersonal and problem-solving abilities

Selection Process:

1. Registration: AI-based & HR Round

2. Assessment:

   • SVAR Test: Minimum Cut-off – 50

   • Typing Test: 20 WPM & 80% Accuracy

3. LC Round: Conducted by the Training Team

4. Final Round: Operations Team

Work Details:

• Shift Timing: 2:30 AM – 2:00 PM (9.5-hour shift)

• Week Off: 2 Split Offs (No fixed Saturday or Sunday off)

• Mode: Work from Office

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Umanist.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at Umanist
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.