Customer Care Executive

Job Description

Service Coordination & Follow-ups

• Schedule and coordinate service appointments with customers.

• Follow up on service requests to ensure timely resolution.

• Communicate with service technicians to relay customer concerns and requirements.​

Spare Parts Management

• Monitor and manage spare parts inventory.

• Coordinate the dispatch of spare parts for warranty and non-warranty services.

• Ensure accurate documentation of spare parts usage and replenishment needs.​

Data Entry & Record Maintenance

• Maintain detailed and accurate records of customer interactions, service requests, and resolutions.

• Update customer information in the CRM system to ensure data accuracy. ​

Feedback Collection & Reporting

• Gather customer feedback post-service to assess satisfaction levels.

• Compile reports on common issues and customer suggestions for service improvement.

• Collaborate with the service team to implement enhancements based on feedback.​

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., TRIPLE R SMART PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at TRIPLE R SMART PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Flexible Shift.