Customer Care Executive

18,000 - 20,000 /month

Touchtek India

Karol Bagh, Delhi

1 - 3 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Aadhar Card

Job Description

Job Summary

The CRM Executive is responsible for managing customer data, maintaining relationships with existing and new clients, tracking leads and ensuring timely follow- ups to improve customer satisfaction and sales performance.

KEY RESPONSIBILITIES

1. Maintain and update customer records in the CRM system.

2. Track leads, enquiries and follow up status.

3. Coordinate with Sales, Marketing and Support teams.

4. Handle Customer queries and complaints professionally.

5. Ensure timely follow ups with client and prospects.

6. Generate daily, weekly and monthly CRM report.

7. Monitor customer feedback and service quality.

8. Ensure data accuracy and confidentially.

9. Support campaigns, promotions and customer engagement activities

10. Identify opportunities for upselling and cross- selling.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

What qualifications and experience are required for this Customer Care Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹18,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Karol Bagh, Delhi.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-3 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
Where is this job located?
Ans : This Customer Care Executive job is located in Karol Bagh, Delhi.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 50 openings available.