Customer Care Executive

🔹 Hiring: Service Desk Analyst / Customer Support Executive
📍 Location: Okhla Phase 3, Delhi
📩 Apply at: preeti@totalitglobal.com
🕑 Experience: 6 months – 1 year

We’re looking for motivated and customer-focused professionals to join our IT Support team. If you have 6–12 months of experience in a Service Desk or Customer Support role and are ready to grow your IT career, we’d love to hear from you.

Key Responsibilities:

• Provide L1/L2 support for technical issues involving applications, OS, and hardware

• Handle incidents and service requests via phone, email, and ticketing tools

• Escalate issues as needed and follow up until resolution

• Offer basic support for server, network, and storage environments

• Communicate clearly with internal users and clients

• Troubleshoot and diagnose software/hardware issues

• Document interactions and resolutions accurately

• Prepare daily, weekly, and monthly reports

• Manage SLAs and ensure timely resolution

• Be open to working in rotational shifts, weekends, and holidays

Skills & Qualities:

• Strong communication (verbal and written)

• Good customer service and problem-solving mindset

• Ability to work in a dynamic team environment

• Familiarity with help desk tools and ITIL practices a plus

If this sounds like you or someone in your network, send your CV to preeti@totalitglobal.com'

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• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., TOTAL IT GLOBAL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at TOTAL IT GLOBAL
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.