Customer Care Executive

We are looking for enthusiastic and customer-focused Customer Care Executives to join our team in Bhopal. The candidate will be responsible for handling customer inquiries, resolving complaints, providing product/service information, and ensuring an excellent customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Resolve customer queries, concerns, and complaints promptly.

• Provide accurate information regarding products and services.

• Maintain records of customer interactions in CRM/software.

• Follow up with customers to ensure issue resolution.

• Escalate complex issues to the relevant department when required.

• Achieve customer satisfaction and quality targets.

• Coordinate with internal teams for faster resolution of customer requests.

Requirements

• Minimum 12th Pass or Graduate.

• Freshers and experienced candidates can apply.

• Good communication skills in Hindi.

• Basic English communication preferred.

• Basic computer knowledge (MS Office, Email, Internet).

• Positive attitude and customer-centric approach.

Benefits

• Fixed Salary + Performance Incentives.

• Paid Training.

• Career Growth Opportunities.

• Friendly Work Environment.

• PF/ESI benefits as per company policy.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.