Customer Care Executive

Customer Interaction

• Handle customer inquiries through phone, email, chat, WhatsApp, and social media.

• Assist customers with order placement, product details, delivery timelines, returns, and refunds.

• Guide customers through website/app navigation, payment issues, and account-related queries.

Issue Resolution

• Resolve order-related concerns such as delayed delivery, damaged/incorrect items, missing products, or payment failures.

• Coordinate with logistics, warehouse, seller support, and operations teams for timely issue resolution.

• Escalate critical or unresolved cases to the senior support team or team lead.

Operations & Documentation

• Maintain accurate records of customer interactions

• Track open cases to ensure quick and satisfactory closure.

• Update FAQs and contribute to knowledge-base improvements.

Customer Satisfaction

• Ensure high customer satisfaction scores by delivering empathetic, accurate, and solution-oriented responses.

• Follow SOPs to maintain quality and consistency of service.

• Identify recurring issues and share insights for improving processes, product listings, or customer experience.

Required Skills & Qualifications:

Excellent written and verbal communication skills.
Hindi Mandatory

Customer-first mind-set.

Empathy and patience.

Strong problem-solving abilities and customer-handling skills.

Basic understanding of e-commerce order flow, payments, and logistics.

Bachelor’s degree in any field.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.