Customer Care Executive

15,000 - 20,000 /month

The Prafazos Company

Kodambakkam, Chennai

1 - 3 years Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

ఫుల్ టైమ్

కావాల్సిన Skills

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance

మీకు సరిపోతుందో లేదో చెక్ చేయడానికి రిజిస్టర్ చేసుకోండి!

Job వివరణ

Job Summary:

The Customer Support Executive will be responsible for delivering a smooth and exceptional shopping experience to customers by responding to queries, resolving issues, and coordinating with internal teams. The role demands strong communication skills, familiarity with online shopping processes, and the ability to handle both pre- and post-order support.

Job Description:

Customer Interaction

Handle customer inquiries through phone, email, chat, WhatsApp, and social media.
Assist customers with order placement, product details, delivery timelines, returns, and refunds.
Guide customers through website/app navigation, payment issues, and account-related queries.

Issue Resolution

Resolve order-related concerns such as delayed delivery, damaged/incorrect items, missing products, or payment failures.
Coordinate with logistics, warehouse, seller support, and operations teams for timely issue resolution.
Escalate critical or unresolved cases to the senior support team or team lead.

Operations & Documentation

Maintain accurate records of customer interactions
Track open cases to ensure quick and satisfactory closure.
Update FAQs and contribute to knowledge-base improvements.

Customer Satisfaction

Ensure high customer satisfaction scores by delivering empathetic, accurate, and solution-oriented responses.
Follow SOPs to maintain quality and consistency of service.
Identify recurring issues and share insights for improving processes, product listings, or customer experience.
Knowledge in Ecommerce add advantage
Hindi Mandatory

ఇతర details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kodambakkam, Chennai.
How many vacancies are there for this Customer Care Executive job?
Ans : There is 1 vacancy for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Kodambakkam, Chennai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 1 openings.