Customer Care Executive

Hi Team,

We have an urgent hiring requirement for the below position. Please find the detailed Job Description and share relevant profiles.

Customer Support Executive – Premium Domestic Voice Process

Process: E Commerce

Location: Sitapura, Jaipur (Work From Office)

Joining: Immediate

Salary & Benefits

• Freshers CTC: ₹18,000 + ₹1,000 Performance Incentive (PLI)

• In-Hand During Training: ₹14,000 – ₹14,500/month

• In-Hand Post Training: ₹15,000 – ₹15,500/month (including ₹1,000 PLI)

Position Overview

We are hiring Customer Support Executives for a Premium Domestic Voice Process. The role involves assisting customers through inbound voice support, resolving queries efficiently, and delivering an excellent customer experience while meeting quality and productivity standards.

Key Responsibilities

• Handle customer queries through voice support.

• Resolve product and service-related concerns with accuracy.

• Deliver a high standard of customer experience on every interaction.

• Maintain proper documentation of customer conversations.

• Achieve quality, productivity, and process compliance targets.

• Follow company policies and customer service guidelines.

Eligibility Criteria

• Undergraduate & Graduate candidates can apply.

• Freshers and experienced candidates are welcome.

• Good English communication skills are mandatory.

• Comfortable working in a 24×7 rotational shift environment.

Work Schedule

• 5 Days Working

• 2 Rotational Week Offs

• Work From Office (Jaipur)

Important Note

The initial 3 months of training will be conducted at the Mansarovar, Jaipur site. Upon successful completion of training, the permanent work location will be Sitapura, Jaipur.

Please share suitable profiles at the earliest.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.